"Username wasn't recognized" message displays when signing into your account
Steps for resolving the error "Username wasn't recognized" when logging in to your account online.
IssueThe error message "Username wasn't recognized" displays when signing in to your account.
CauseThe username you are using to sign in is not registered or has been inactivated.
ResolutionConfirm the email you entered is correct. If the email is incorrect fix any errors and try to sign in. If the email is correct select the Register now link to create a new online profile.
UPDATED: October 06, 2023