"Username wasn't recognized" message appears when signing into your account
Steps for resolving the error "Username wasn't recognized" when logging in to your account online.
Issue
The error message "Username wasn't recognized" appears when signing in to your account.
Cause
The username you are using to sign in is not registered or has been inactivated.
Resolution
Confirm the email you entered is correct. If the email is incorrect fix any errors and try to sign in. If the email is correct select the Register now link to create a new online profile.
UPDATED: January 06, 2025