"Account not valid" message displays when adding an account to your online profile

Instructions on how to resolve the error message "Account not valid" when adding an account to your online profile.

Issue 

The error message "Account not valid" displays when adding an account to your online profile.

Cause

The account you are trying to add to your online profile is invalid.

Resolution

Confirm the account number you entered is correct. If the account number is correct, please chat with us.

UPDATED: January 22, 2024