Resolving failed online payments

Payment method failures prompt an email, indicating the issue and necessary actions. Update or resolve payment issues to prevent service interruption or late fees.

Resolve a failed payment in Your Account

If a payment fails, we’ll email the user who set up the payment method. The email will explain why the payment failed and what action is needed to resolve the issue.

If you did not set up the payment method, please chat with us for help. Once the issue is resolved, resubmit your payment to avoid service interruptions or late payment charges.

Reasons a payment can fail

• Your Credit Card has expired
  • If your payment failed due to an expired credit card, sign in to Your Account to update your credit card expiration date.
• Insufficient balance
  • Please contact your financial institution to ensure there are sufficient funds available.
• The bank account is invalid
  • If your payment failed due to an invalid bank account, sign in to Your Account to update your bank account information.
• Payment not authorized 
  • Contact your financial institution and provide them with the Pitney Bowes originating company ID.
     

Non-Transaction Account

• We were not able to debit the bank account you provided, please contact your financial institution to resolve the issue.