Resolving failed online payments
Payment method failures prompt an email, indicating the issue and necessary actions. Update or resolve payment issues to prevent service interruption or late fees
Online payments can fail for a variety of reasons, such as expired cards, insufficient funds, or incorrect account information. You will receive an email with the specific reason for your payment failure.
If you did not set up the payment method, please chat with us. After the issue is resolved, please re-submit your payment to avoid any interruptions to your service or late payment charges to your account.
Resolve a failed payment in Your Account online
We will send an email to the user who set up the payment method if a payment fails. This email will advise of the reason for the payment failure and the action required to resolve the issue.If you did not set up the payment method, please chat with us. After the issue is resolved, please re-submit your payment to avoid any interruptions to your service or late payment charges to your account.
Reasons a payment can fail
Your Credit Card is expired
If your payment failed due to an expired credit card, sign in to Your Account to update your credit card expiration date.Insufficient balance
Please contact your financial institution to ensure there are sufficient funds available.The bank account is invalid
If your payment failed due to an invalid bank account, sign in to Your Account to update your bank account information.Payment not authorized
Contact your financial institution and provide them with the Pitney Bowes originating company ID.Purchase Power | 6841386389 |
Pitney Bowes Lease | 5201344287 |
Reserve Account | 9601631001 |
Rental, Supplies, Service & Maintenance | 7060495050 |
USPS Prepaid | 9601631001 |
Non-Transaction Account
We were not able to debit the bank account you provided, please contact your financial institution to resolve the issue.UPDATED: November 21, 2023