Setting up a UPS account in PitneyShip Pro or PitneyShip Enterprise

In order to ship with UPS, you first need to set up your UPS account in PitneyShip Enterprise.

Products affected: PitneyShip® Pro, PitneyShip® Enterprise

In order to ship with UPS, you first need to set up your UPS account in PitneyShip Pro or PitneyShip Enterprise.

UPS PB Rates account
- For your entire enterprise/organization
- For specific locations
Your own UPS account

UPS PB Rates account

With a UPS PB Rates account, you do not need to have your own UPS account, and can instead take advantage of Pitney Bowes's pre-negotiated rates. Pitney Bowes charges your credit card on file for each UPS label and forwards those payments on to UPS. Credit card fees vary by location and are shown below the label cost on the Create Shipping Label screen.

Adding a UPS PB Rates account your entire enterprise/organization

Select Settings > Carriers.
Select the Activate button next to UPS.
Select I agree to UPS terms and conditions.
Select Activate Now.
Select Close.
Go to Settings > Payment Methods > Usage Preferences to select a payment method for this account.

Adding a UPS PB Rates account for specific locations

You can set up one PB Rates account per location, up to 25 locations at a time.

Select Settings > Carriers.
Select Add Carrier > More Carrier(s) .
From the Select Carrier menu, select UPS.
Select Set up UPS - PB Rates Account.
From the Location menu, select the locations for which you wish to create a PB Rates account (one account per location, up to 25 at a time).
Select the I agree to UPS... box to agree to the conditions.
Select Add Carrier.
Select the Activate button next to the UPS account.
Select the I agree to UPS... box to agree to the conditions.
Select Activate Now.
Select Close.
If you added more than one location account, repeat steps 8-11 to activate each account.
Go to Settings > Payment Methods > Usage Preferences to select a payment method for this account.

Your own UPS account

With your own account, you first need to have your own account set up with UPS, which you will then add to PitneyShip Pro or PitneyShip Enterprise. With this type of UPS account, UPS invoices you for the UPS labels you print through PitneyShip Pro or PitneyShip Enterprise when you use them.

Select Settings > Carriers.
Select Add Carrier > More Carrier(s) .
From the Select Carrier menu, select UPS.
Select Connect my UPS Account.
In the Carrier Display Name field, enter a name for the account.
Under Access Level, select which divisions and locations will have access to this account:
- Enterprise: All divisions and locations
- Division: Select the desired divisions
- Location: Select the desired locations
- Roles: Select the desired roles (PitneyShip Enterprise only)
In the UPS Account Number field, enter your 6-digit UPS account number. The account number is case-sensitive.
(Optional) In the UPS Account Nickname field, enter a nickname for this account.
If your UPS account has UPS Premier, select UPS Premier.
If your UPS account has UPS My Choice, select UPS My Choice.
Select Add Carrier.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: June 25, 2026