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"Faulting application name: PB Command Center.exe" message in PlanetPress

If the message "Faulting application name: PB Command Center.exe" appears when trying to open the PB Command Center, this means that there is an issue with the registry entries for PB Command Center.
Products affected: PlanetPress®

Issue

When trying to open the PB Command Center, the message "Faulting application name: PB Command Center.exe" appears. The full message is:

Application: PB Command Center.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.NullReferenceException

at PPDashboard.Controls.MainChartsBoard.generateSmallCharts()

at PPDashboard.Controls.MainChartsBoard..ctor()

Faulting application name: PB Command Center.exe, version: 1.0.0.0, time stamp: 0x61812cfe

Faulting module name: e_kefmiomv.dll, version: 0.0.0.0, time stamp: 0x6502751d

Exception code: 0xe0434352

Fault offset: 0x000dcd42

Faulting process id: 0xb7c

Cause

There is an issue with the registry entries for PB Command Center.

Resolution

  1. Select Start > Run.
  2. Type regedit.
  3. Browse to path HKEY_CURRENT_USER\SOFTWARE\.
  4. Right-click on PPDashboard and select Export. Enter a name and select Save.
  5. Right-click on PPDashboard and select Delete > Yes.
  6. Close the Registry Editor.
  7. Open PB Command Center and go to Settings.
  8. The default path for ExecPAth is C:\pbCCMExec.
    Note: This path may be different depending on your setup.
  9. The default path for DataPath is C:\pbCCMData.
    Note: This path may be different depending on your setup.
  10. Change the Custcode to your client code.
  11. The default PlanetPress Service to watch is PPWatch8. If this is a remote computer, then change it to Spooler.
  12. Select SAVE AND CLOSE > Yes.

UPDATED: December 26, 2023