Stamp transaction shows “Partial” status in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

If a stamp does not print, the stamp transaction in your History will show a "Partial" status.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise


In your History, a USPS stamp transaction shows a "Partial" status instead of a "Complete" status.


The stamp did not print.


Check for a "Recovered Transaction" message which will allow you to try to reprint the stamp.

Important: Before completing the steps below, make sure that your printer is online and ready. If you are using DeviceHub, make sure that it is connected and active.

  1. Select the Shipping & Mailing menu.
  2. Under Stamps & Rolls, select the method of stamp printing that resulted in the "Partial" status, Stamp Sheets, Stamp Rolls, or Stamp Envelope.
  3. If a "Recovered Transaction" message appears, select Print.
  4. Choose your printer and select Print. When the stamp prints, the status in your History will change to "Complete".
  5. If there is no "Recovered Transaction" message, or if the stamp fails to print a second time, see Requesting a stamp refund in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.

UPDATED: January 25, 2024