Unable to the click rate or print buttons in SendPro Enterprise

Learn how to resolve the issue when the rate or print buttons are disabled (greyed out) in SendPro Enterprise.
Products affected: SendPro® Enterprise


The rate or print buttons are disabled (greyed out) when trying to rate or print a shipment in SendPro Enterprise.


Information is missing from one or more required fields when trying to rate or print a shipment.


Confirm all required fields are populated. Required fields are marked with a red asterisk (*).

The most common fields that are not populated are listed below: 

  • Phone number and Ship from phone number: Enter at least one character or a 10 digit phone number.
  • Attention To: Enter at least one character.
  • Weight: You can enter a weight manually or get the weight from the scale.
  • Cost center: Enter the cost center from the References tab.

If you still can not select the print or rate button, please chat with us.

UPDATED: March 07, 2024