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Disconnecting an ecommerce store in ShipAccel

You can disconnect an ecommerce store if you no longer need to sync it with ShipAccel.
Products affected: ShipAccel

You can disconnect an ecommerce store if you no longer need to sync it with ShipAccel.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

Before you begin

There are 2 different versions of the Orders screen.

  • If you see this banner, then you are still using Method 1. If you click the Update Now button, then you will be switched to our new orders screen, Method 2.
    Banner message about new version of the Orders screen
  • If you do not see this banner, then you are already using Method 2.

Method 1

  1. On the Ship Orders tab, select the icon for the store you wish to disconnect.
  2. Select Disconnect Store.

Method 2

  1. On the Orders screen, select the icon in the upper right for the store you wish to disconnect.
  2. Select Disconnect Store.
  3. Select Disconnect to confirm.

UPDATED: April 11, 2025