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Syncing ecommerce orders in ShipAccel

Orders are automatically synced with your connected ecommerce stores when you sign in, after you print a label, and when you arrive on the Orders screen (if you leave that screen and come back). You can also sync them manually at any time.
Products affected: ShipAccel

Orders are automatically synced with your ecommerce stores when you connect a new store and when you sign in to ShipAccel. You can also sync them manually at any time.

What's synced?

The store connectors sync orders that are:

  • From the last 30 days
  • Paid
  • Unfulfilled

Syncing manually

  1. On the Orders screen, select Sync Orders in the lower left corner.
    Sync Orders button
  2. Wait while the orders are synced.
    Orders syncing
  3. When the sync is complete, click Show orders.
    Show orders

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: September 16, 2025