Frequently Asked Questions (FAQ) about DeviceHub

This article provides a comprehensive guide to installation, printer setup, configuration preferences, and troubleshooting steps to ensure your printers are recognized and functioning correctly in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel. This helps to set up and restore printing capabilities quickly.

• Overview of printing
• Installing and uninstalling DeviceHub
• General printing
• PitneyShip Cube setup
• Printing preferences
• Envelope printing issues
• Reprinting a label
• Printing troubleshooting

Overview of printing in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

Please start by reviewing this overview of printing:

• Managing Printing in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
• Managing Printing in ShipAccel

Installing and uninstalling DeviceHub

DeviceHub is a program that connects printers and scales to PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel. DeviceHub is required to connect a scale. It is also required for printing stamp rolls and envelopes.

• Installing DeviceHub
• Uninstalling DeviceHub

General printing

These articles provide step-by-step guidance for printing postage on envelopes and stamp rolls and creating domestic and international shipping labels.

• Printing stamp rolls in PitneyShip
• Printing stamp rolls in PitneyShip Pro or PitneyShip Enterprise
• Printing stamp sheets in PitneyShip
• Printing stamp sheets in PitneyShip Pro or PitneyShip Enterprise
• Printing envelopes in PitneyShip
• Printing envelopes in PitneyShip Pro or PitneyShip Enterprise
• Creating a domestic shipping label in PitneyShip or ShipAccel
• Creating a domestic shipping label in PitneyShip Pro or PitneyShip Enterprise
• Creating an international shipping label in PitneyShip or ShipAccel
• Creating an international shipping label in PitneyShip Pro or PitneyShip Enterprise
• Creating a certified shipping label in PitneyShip or ShipAccel
• Creating a certified shipping label in PitneyShip Pro or PitneyShip Enterprise
• Creating a registered shipping label in PitneyShip or ShipAccel
• Creating a registered shipping label in PitneyShip Pro or PitneyShip Enterprise
• Creating an ERR shipping label in PitneyShip or ShipAccel
• Creating an ERR shipping label in PitneyShip Pro or PitneyShip Enterprise

PitneyShip Cube setup

These articles explain how to set up the PitneyShip Cube and configure printer settings for PitneyShip on Windows and macOS. Proper setup ensures accurate label printing and prevents software conflicts that can disrupt shipping operations.

• Creating custom printer settings
• Installing PitneyShip Cube on a Windows PC
• Installing PitneyShip Cube on a Mac

Printing preferences

You can find print settings under Settings > Print Options, Settings > Stamp Options, and Settings > Label Options.

Envelope printing issues

For envelope printing issues, see:

• Adjusting the stamp position on envelopes
• Envelopes print misaligned or blank in Windows

Reprinting a label

If you have trouble printing a shipping label, you can reprint it within 24 hours of the original printing. USPS labels can be reprinted once, while FedEx and UPS labels may be reprinted up to eight times.

• Reprinting a shipping label in PitneyShip
• Reprinting a shipping label in PitneyShip Pro or PitneyTrack Enterprise

Printing troubleshooting

DeviceHub troubleshooting

This article outlines troubleshooting steps for resolving DeviceHub issues, including installation errors, connectivity problems, and driver conflicts, to ensure uninterrupted label printing and shipping operations.

• Troubleshooting DeviceHub

DeviceHub error messages

These articles address common DeviceHub errors. They offer troubleshooting steps to restore communication between the software and connected hardware, like printers.

• "DEVICE HUB Connection error" message when printing
• "Device hub connection timeout" message when printing
• "DeviceHub Registration failed" message when activating DeviceHub
• "DeviceHub is offline. Restart DeviceHub." message
• "An error has occurred" message when printing with DeviceHub
• "ParseErrorResponse: <validation_error> The DeviceHub [...] is OFFLINE!" message
• “[Errno 10013] error while attempting to bind on address ('127.0.0.1', 443):..." message when activating DeviceHub

Printer missing

This article provides steps for resolving the issue where your printer is not listed in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel, and only the Print to PDF option is available in the printers list.

• Printer missing

Poor print quality

These articles provide troubleshooting steps for common hardware issues with the PitneyShip Cube.

• Poor print quality on the PitneyShip Cube
• Envelopes print misaligned or blank (Windows)
• Envelopes print misaligned or blank (Mac)

Scale issues

• Zeroing the scale on the PitneyShip Cube

Unable to print

This article provides troubleshooting steps for users who cannot print using the PitneyShip Cube.

• Unable to print from PitneyShip using the PitneyShip Cube