Frequently Asked Questions (FAQ) about DeviceHub for PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

This article provides a comprehensive guide to installation, printer setup, configuration preferences, and troubleshooting steps to ensure your printers are recognized and functioning correctly in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise. This helps to set up and restore printing capabilities quickly.

• Overview of printing
• Installing and uninstalling DeviceHub
• Printing preferences
• Reprinting a label
• Printing troubleshooting

Overview of printing in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Please start by reviewing this overview of printing:

• Managing Printing

Installing and uninstalling DeviceHub

DeviceHub is a program that connects printers and scales to PitneyShip, PitneyShip Pro, or PitneyShip Enterprise. DeviceHub is required to connect a scale.

• Installing DeviceHub

• Uninstalling DeviceHub

Printing preferences

You can find print settings under Settings > Print Options and Settings > Label Options.

Reprinting a label

If you have trouble printing a shipping label, you can reprint it within 24 hours of the original printing. USPS labels can be reprinted once, while FedEx and UPS labels may be reprinted up to eight times.

• Reprinting a shipping label

Troubleshooting

DeviceHub troubleshooting

This article outlines troubleshooting steps for resolving DeviceHub issues, including installation errors, connectivity problems, and driver conflicts, to ensure uninterrupted label printing and shipping operations.

• Troubleshooting DeviceHub

Printer missing

This article provides steps for resolving the issue where your printer is not listed in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, and only the Print to PDF option is available in the printers list.

• Printer missing