"Something went wrong" message while printing UPS shipping labels on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Issue

The message Something went wrong appears when trying to activate or print UPS shipping labels.

Cause

We have made a change to UPS accounts. You need to activate PB-UPS Rates within PitneyShip. You also need to set up a credit card payment method to pay for your UPS shipping labels.

Resolution

Activating the carrier

1. Log into PitneyShip on your computer.
2. Select Settings > Carriers.
3. Select the Activate button next to UPS.
   
4. Select I agree to UPS terms and conditions.
5. Select Activate Now.
6. Select Close. The account will be added with the Display Name of PB-UPS Rates.

Adding a payment method

If you have a Pitney Bowes UPS Rate Account, you can select a payment method for labels created with that account. Note: UPS labels that are created with a non-Pitney Bowes UPS Rate Account will be billed to you by the carrier as usual.

1. Select Settings > Payment Methods.
2. Select the Usage Preferences tab or the Manage Usage Preferences link.
3. From the PB-UPS Rates Account Labels menu, select the payment method you wish to use for UPS labels that are created with your Pitney Bowes UPS Rate Account.
4. Select Save.