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Opening a support case in ShipAccel

You may be able to open a support case from within ShipAccel.

Products affected: ShipAccel

You may be able to open a case from within ShipAccel.

  1. Sign in to ShipAccel.
  2. Select your name in the upper right and select Manage Subscription. If you do not see this option, then this article does not apply to your account. Instead, sign in to Your Account to open a case.
  3. On the left side, select Create A Case.
  4. Select the type of case you need to create:
    • Subscription & Financial Support: For questions about your subscription, billing, or account access
    • Technical Support: For help using your software, troubleshooting issues, or resolving errors
  5. In the Details about your case box, enter a detailed description of your question or problem.
  6. Click Submit.
  7. Check your email for a confirmation email from the system, with your case details and next steps.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: November 06, 2025