Resolving your meter connection issues

UPDATED: October 3, 2018

Select your meter for help troubleshooting connection errors or with questions about your meter installation: 

• mailstation™, mailstation2™
• SendPro^® C-Series (C200, C300, C400)
• DM100i^®, DM200L
• DM125™, DM225™
• SendPro^® 300
• DM300C™-DM475™
• DM500 - DM1100™
• SendPro^® P-Series, Connect+^® Series

mailstation, mailstation2:

• If you see an error code, go to Resolve connection errors and messages on the mailstation series
• Go to How to install the mailstation series to set up your meter for the first time 

DM100i, DM200L

• If you see an error code, go to Resolve connection errors on the DM100i-DM225
• Go to How to install the DM100i-DM225 to set up your meter for the first time

DM125, DM225

• If you see an error code, go to Resolve connection errors on the DM100i-DM225
• Go to How to install the DM100i-DM225 to set up your meter for the first time
• For your networking requirements, see DM Series LAN Connection Setup Guide

SendPro 300

• If you see an error code, go to Resolve connection errors on the SendPro 300
• Go to How to install the SendPro 300 to set up your meter for the first time
• For your networking requirements, see SendPro 300 Installation Requirements and Connectivity Setup Guide

DM300c, DM400c, DM450c, DM475

• If you see an error code, go to Resolve connection errors on the DM300C-DM475
• Go to How to install the DM300C-DM475 to set up your meter for the first time
• For your networking requirements, see DM Series LAN Connection Setup Guide

DM500 - DM1100

• If you see an error code, go to Resolve connection errors on the DM500-DM1100
• For your networking requirements, see DM500-DM1100 Systems USB Ethernet Connectivity Kit Technical Support Configuration Guide

SendPro P-Series, Connect+ Series

• If you see an error code, go to Resolve connection issues on the Connect+ series and SendPro P series
• For your networking requirements, see Connect+/SendPro P-Series Networking Technical Specification

SendPro C-Series (C200, C300, C400)

• Go to How to install the SendPro C-Series to set up your meter for the first time
• For your networking requirements, see SendPro C-Series Connectivity Setup Guide
• For help with connectivity and other errors, see:
  • Resolve WiFi connection issues
    
  • Resolve wired cable connection issues
    
  • Resolve white screen when opening Manage Accounts in envelope printing
  • Resolve stuck on Pitney Bowes blue loading screen with envelope printing