Request a refund of a credit balance on an account
To request a refund for an overpayment or credit balance, sign in to your account and complete a refund request form for Purchase Power or Reserve Accounts. For Lease or Rental refunds you can create a case online.
- Line of credit (Purchase Power)
- Deposit Account (Reserve Account)
- Lease, Rental or Supplies
- Credit card
Line of Credit (Purchase Power)
- Sign in to the Pitney Bowes Your Account online portal.
- If prompted, select the Your Account business portal, otherwise, you will be directed to your Your Account dashboard.
- Select Postage and click Credit Line Balance.
- Select the Request a Refund link for the required account.
- Note: If your account is in credit, the current balance will be negative.
- Note: If your account is in credit, the current balance will be negative.
- Complete all the required fields of the refund form that appears and click Continue.
Deposit Account (Reserve)
- Sign in to the Pitney Bowes Your Account online portal.
- If prompted, select the Your Account business portal, otherwise, you will be directed to your Your Account dashboard.
- Select the Postage menu and click Prepaid Balance.
- Select the Request a Refund for the required account.
- Note: You can only apply for a refund when there is an available balance for your account.
- Note: You can only apply for a refund when there is an available balance for your account.
- Complete all the required fields of the refund form that appears and click Continue.
Lease, rental or supplies account
- Sign in to the Pitney Bowes Your Account online portal.
- If prompted, select the Your Account business portal; otherwise, you will be directed to your Your Account dashboard.
- Select Help Center & Cases and click Help Center.
- Select Bills below the Financials section.
- Select How do I request a refund for an account?.
- Select the required account type Lease or Rental.
- Complete the form that appears and click Submit.
Credit card
Pitney Bowes will return the funds to your credit card account within 3 business days. Your credit card issuer may take additional time to post it. It can take up to 30 days to get the refund.
Important:
- Refunds can take up to 15 business days to process.
- If further information about your request is required, the representative assigned to your case will contact you via email.
To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. Accordingly, in order to activate your Account, the Bank asks that you provide identifying information, including your address and taxpayer identification number. The Bank may also ask for additional identifying information, where appropriate, including asking that your representative who is opening your Account to provide his/her name, address, date of birth, driver’s license and/or other documents and information that will allow the Bank to identify him/her. In order to participate in the Program, you must provide the information described in this paragraph. You agree to provide all such requested identifying information.
Eligibility subject to credit approval and customer verification. This is not a commitment to lend, and this does not create, and is not intended to create a legally binding obligation on either of us. Program, rates, Terms & Conditions are subject to change.
Banking products and services are provided by The Pitney Bowes Bank, Inc., Member FDIC. Pitney Bowes, Pitney Bowes Bank, and the Corporate logo are trademarks of Pitney Bowes Inc. or a subsidiary. All other trademarks are the property of their respective owners. Pitney Bowes Bank is state chartered and located in Salt Lake City, Utah.
UPDATED: July 14, 2025