Browse by release
April 30, 2025

Easily find USPS and DHL drop-off spots near you

A new feature makes it easier to find USPS and DHL Express drop-off locations nearby. Just enter a ZIP Code and choose a radius to search.
How it works:
  • Go to Shipping
  • Click Carrier Options
  • Select Find Drop-Off Locations

SSO exports now run on your schedule

Single Sign-On users can now schedule automatic user exports. You can set export timing, manage settings like SFTP uploads, and get notified if an export fails.
How it works:
  • Go to the Scheduled Exports tab
  • View or edit tasks in the Automatic Export scheduler
  • Check status from the History screen

Low USPS postage balance alert

A new alert notifies you if your USPS balance is too low to print selected labels. The alert displays the amount needed to refill, and clicking "Add Postage" will take you directly to the refill screen.
Where to view:
  1. Under Shipping and Mailing
  2. Click Postage
  3. Click Add Postage

Order grid: Internal note column added

A new Internal Note column displays order-specific shipping notes with a character limit of 500. Notes are previewed in two lines, and you can hover to view the full text. You can add or edit these notes during order status updates.
Where to view:
  1. Go to Orders
  2. Click Order Grid

Order grid: Add to batch after import

When uploading orders via file, you can now assign them to a batch using the new Add to Batch menu. You can select an existing batch or create a new one, and orders will automatically be assigned to the selected batch once uploaded.
Where to view:
  1. Go to Orders
  2. Click Import Orders
  3. Click Add to Batch

Automate weight input from digital scales

When using a connected scale, the system now pulls the weight automatically when you create a shipping label—no manual entry needed. This helps save time and reduce errors.
Where to view:
  • Place your package on a connected digital scale
  • Create a shipping label to capture the weight

Using a QL-800? You’ll need a new stamp roll

The SL-SPM02 stamp roll is no longer compatible with QL-800 printers due to USPS rules. Use SL-SPM12 instead for uninterrupted printing.
Where to view:
  • Go to Shipping and Mailing
  • Click Stamp Rolls
  • Select Print Options

Order grid: Created & import dates columns added

The Order Grid now includes Created and Import Date columns. Created shows when the order was placed, and Import Date shows when it was added to ShipAccel. This helps clarify order timing from stores, marketplaces, or file uploads.
Where to view:
  1. Go to Orders
  2. Click Order Grid

Order grid: Fulfilled date filter added

You can now filter orders by Fulfilled Date in the Order Grid. Select from preset date ranges like Last 7 Days or create a custom date range up to one year. A Fulfilled Date column is also available and can be sorted.
Where to view:
  1. Go to Orders
  2. Click Order Grid
  3. Click Filters
  4. Select Date Type
April 16, 2025

New refund form mailing address

USPS Stamp Refund forms now use our updated address: 27 Waterview Drive, Shelton, CT 06484. Please discard the old Neenah, WI address.
*Applies to Commercial Clients, Schedule-48, and USPS CPU.
Where to view:
  1. Go to Shipping & Mailing History.
  2. Click USPS Stamps.
  3. Select Print Refund Form.

Better address validation and delivery accuracy

Easily mark addresses as Residential during shipment with a checkbox. You can now also control Address Validation settings — make them optional or required — to ensure clean, accurate deliveries.
Where to view:
  1. Go to any shipping workflow to see the Residential checkbox.
  2. To update Address Validation settings, go to Settings > Admin Options > Address Verification.

Switzerland customs form now supports VAT ID

When shipping USPS international packages to Switzerland, you can now include an optional VAT ID on the customs form. It's case-sensitive, up to 15 characters, and not system-validated.
Where to view:

N/A

Set your default payment method

To ensure smooth printing, you'll now be prompted to select a payment method if one isn’t already set. You can easily add or choose a default without leaving your workflow.
Where to view:
  1. Click Print from any order
  2. If no payment method is set, a pop-up will appear
  3. Select Add Payment Method or choose an existing one
  4. Your first added method becomes the default automatically

Add sender address directly to presets

You can now include a Sender address when creating or editing a Preset. Choose from existing addresses, add a new one, or edit the default.
Where to view:

N/A

April 4, 2025

Faster access to carrier data with new export

The new Carrier ID field in your export file makes key carrier data easier to access. Download it directly from the Carriers section for instant access.
Where to view:
  1. Go to Carriers.
  2. Click Export to download the file.

Easy returns with auto-filled address

Return label creation is now streamlined. The return address is auto-filled, making it quick and simple to generate labels for UPS, USPS, FedEx, and DHL Express.
Note: Supports both single and multiple shipment returns.
Where to view:
  1. Go to the History screen.
  2. Click Return Label for your shipment.

Simplified international shipping labels

Shipping labels from UPS, FedEx, and DHL now include a Bill To section, helping separate duties/taxes and transportation costs for faster, more accurate deliveries.
Where to view:

N/A

March 19, 2025

Improved FedEx Single Payer activation process

The Activate FedEx Pitney Bowes Rates modal now includes a checkbox to agree to FedEx Terms and Conditions before activating, streamlining the process and driving adoption.
Where to view:
  1. On the Carriers page, activate the FedEx Single Payer Modal pop-up.

Improved visibility for special services

The Show More button for special services has been relocated to the left side for easier access and better visibility.
Where to view:
  1. Open the Check Rates and Services screen.
  2. Find the Show More button on the left-hand side of the page.
March 6, 2025

Enhance your brand with store logos on packing slips

Upload and display your store logo on packing slips for better branding. The Store Logo option appears when Store Name is selected. Supports .svg, .png, and .jpg files.
Where to view:

Upload your store logo under the Packing Slip section.

Instant order access with barcode on packing slips

Barcodes are now added to packing slips for quicker order access. Scan the barcode to instantly retrieve order details, speeding up your order processing.
How it works:

Enable barcodes in your settings to have them appear on print previews and final printouts.

February 7, 2025

Simplified UPS Shipping with Single Payer

Enjoy hassle-free UPS shipping with our new Single Payer option. Streamline payments, consolidate charges, link a credit card, and accept terms to start shipping with discounted rates.
How it works:

To activate:

  1. Go to the Shipping Label page.
  2. Click the Packaging filter by Carriers, then select a Carrier.
  3. On the Terms and Conditions pop-up, click Accept.

OR

  1. Go to the Shipping Label page.
  2. Click the Packaging filter by Carriers.
  3. Navigate to the row where the UPS Single Payer account carrier is located, then click Accept.
January 22, 2025

Squarespace integration

Seamlessly connect your Squarespace store to ShipAccel for efficient order fulfillment, real-time sync, and simplified shipping management.
How it works:
  • Log in to ShipAccel and go to Settings > Store Connections.
  • Select Squarespace and click Connect Store.
  • Log in to Squarespace and authorize the connection.
  • Confirm the setup—your store will now be connected in ShipAccel.

Manifest filter enhancement

Mobile app users can now filter packages by selecting "Packages unassigned to building" in the Manifest search options. This displays packages with 'Site' as the Package Location.
How it works:
  • Go to Shipment Details Report.
  • View the combined report that includes all label types.
  • Use the new Spend Type column for granular data analysis and improved filtering.

Payment method reminder

ShipAccel now prompts you to set up a payment method if none exists before printing labels, ensuring smooth shipping without delays.
How it works:
  • Go to Ship Orders or Create Shipping Label screens.
  • If no payment method is on file, the Print Label button becomes Set Up Payment Method.
  • Click Set Up Payment Method and follow the steps to add your payment info.
  • Once completed, return to print your label without interruption.