1. Go to Settings > Payment Methods > History.
2. Click Invoice to download receipts in PDF format.

Receipts available for:

• UPS and FedEx PB Rates shipping labels
• UPS PB Rates scheduled pickups
• USPS Postage Refill transactions
• UPS and FedEx PB Rates short-pay or overpay transactions

1. Go to Shipping > Carrier Pickup.
2. View or cancel your scheduled pickups.
3. Pickup charges appear in Settings > Payment Methods > History, labeled Pickup.

Cancelled pickups are automatically refunded.

See more details in order view

You can now see Internal Notes, Item Condition, and Variants from marketplace orders directly in the Order Detail view. Get better visibility into seller instructions and product details during fulfillment.

1. Shipping Label workflow
2. Enter a Carrier Account Number to bill the recipient
3. Fill in the Payer Postal Code when prompted

• Use Void Label or Update Status to change order fulfillment
• Works for single orders or multiple orders at once

• Enter property labels and values to search and group orders
• Create batches by SKU, brand, or product variant
• No packing slips needed, speeding up processing

• UPS Ground Saver provides delivery speeds similar to UPS Ground, with an extra 1–2 days for low-priority shipments.
• Packages under 10 lbs fall into two weight categories: less than 1 lb or 1 lb or greater.
• Free declared value coverage up to $20 is included.
• Real-time photo confirmation is provided as proof of delivery.

1. Go to Shipping > International shipment
2. Click Edit Bill To when creating or editing a shipment
3. Review billing details in Shipping History

• SKUs are automatically sorted alphabetically during import
• Original item order remains in the order details view
• Partially matching SKUs appear closer together for easier batching

• Only unfulfilled quantities are sent when updating orders
• Helps avoid errors for orders fulfilled partially by ShipAccel or third-party systems

1. Go to Orders > Order Detail View
2. Open an order to see item variants under each product in the packaging section

1. Go to Shipping & Mailing.
2. Select History.
3. Open the Postage tab.
4. In the Action column, click the Invoice icon next to a successful refill to download the PDF.

1. Open an eBay order in ShipAccel.
2. Go to the Order detail view.
3. Look for Internal Notes and Item Condition displayed with the order information.

• While creating a shipment, choose Save Preset.
• Your shipment details will remain intact, so you can continue processing without interruption.

• A new checkbox, enabled by default, lets users choose whether to send the tracking number and carrier back to the store.
• If selected, both fields must be filled; if not, they become optional.

1. Go to Settings > Print Options.
2. Select your default Printer.
3. Select your default Format.

1. Go to the Orders page.
2. Print Packing Slips.

1. Go to Integrations.
2. Click Walmart Marketplace.
3. Connect or disconnect your store.

1. Click your name in the top corner.
2. Click Profile to see your Subscription ID.

1. Go to the Shipments page.
2. Print a USPS SCAN form.

• Go to Create Shipping Label
• Choose a FedEx service
• Open the Rate Shop screen to view Extra Hours options

• Step 1: Fill in required fields like Notification Name, Status, Send Via, and Visibility
• Step 2: Customize language, subject line, and message content using templates

• Once connected, sync status appears automatically
• The first five orders load immediately
• A “Syncing Orders” message shows only once during initial sync
• If sync fails, you get retry or help options

• Go to Create Shipping Label, Ship Request, or Create Presets
• Or use Import CSV, Address Book, or Bulk Print/Edit to select U.S. territories as ship-to or ship-from locations

1. Open Address Book from the main menu
2. Browse or edit contacts to see label and layout updates

1. Open the Orders Grid in ShipAccel
2. View item weights and shipping methods pulled from connected marketplaces

• In Print Options, select Pitney Bowes Printer and Scale
• For Windows: Set print size to 4" x 6.75"
• For Mac: No changes needed

• In Ship Orders, open the Support menu and select Keyboard shortcuts
• Use these hotkeys:
  • S + D: Reset barcode search field
  • S + W: Get weight
  • S + R: Open Rate Shop
  • S + P: Print
  • S + O: Show print options
  • Esc: Remove focus from fields
• To save or print the list, click Print Scan Sheet

• You can reprint labels for any fulfilled order from the Ship Orders Grid
• If both fulfilled and unfulfilled orders are selected, a checkbox will prompt you to confirm reprints
• Carrier-specific rules still apply
• There are no changes to reprinting from Order History

• The Customer Note field appears in the Additional Info section of the Edit Order screen
• It follows the same rules as the Internal Note field
• If left empty, a standard message is printed instead

• Use the Previous or Next button while editing an order
• Editing is available for Unfulfilled and On Hold orders
• Shipped, Cancelled, and Fulfilled orders open in read-only mode
• Buttons are disabled when viewing a single order, the first or last order, or a batch

1. Go to Ship Orders.
2. Use tools like Bulk Edit, Filters, Views menu, or Edit panel to manage orders.

1. A prompt displays upon error.
2. Multiple failures lead to a temporary lockout.

1. Lockout triggered after multiple failed attempts.
2. A message outlines the cause and recovery window.

1. During FedEx authentication, if your account details don’t match, an Edit icon appears.

2. Click to update your address, name, company, email, or phone number.

3. Save your changes to complete authentication.

• Sort columns like Order Number, Recipient Name, Order Age, and more in either direction.
• Sorting preferences save per view.

• Change the order status to Canceled.
• A Reason menu appears with options like Customer Initiated, Fraud, or Out of Stock.

• Expand the Items Filter Panel.
• Search and select SKUs with type-ahead suggestions.
• Apply filters or click Reset to clear.

1. Go to the Orders Grid
2. Click Actions > Export Orders
3. A loading spinner confirms the export is in progress while other work continues in the background

An Admin must enable this setting:

1. Go to Settings > Cost Accounts
2. Click Settings
3. Click Use Cost Accounting
4. Click Show Cost Account Hierarchy
5. Click Require Cost Account Hierarchy
6. Click Update

Once enabled, selecting the full account path is required to complete:

• Shipping Labels
• Ship Requests
• Presets
• ERR (Electronic Return Receipt)
• Ship Orders
• Stamp Sheets, Rolls, or Envelopes

1. Go to Shipping & Mailing History.
2. Click USPS Stamps.
3. Select Print Refund Form.

1. Go to any shipping workflow to see the Residential checkbox.
2. To update Address Validation settings, go to Settings > Admin Options > Address Verification.

N/A

1. Click Print from any order
2. If no payment method is set, a pop-up will appear
3. Select Add Payment Method or choose an existing one
4. Your first added method becomes the default automatically

N/A

1. Go to Carriers.
2. Click Export to download the file.

1. Go to the History screen.
2. Click Return Label for your shipment.

N/A

1. On the Carriers page, activate the FedEx Single Payer Modal pop-up.

1. Open the Check Rates and Services screen.
2. Find the Show More button on the left-hand side of the page.

Upload your store logo under the Packing Slip section.

Enable barcodes in your settings to have them appear on print previews and final printouts.

To activate:

1. Go to the Shipping Label page.
2. Click the Packaging filter by Carriers, then select a Carrier.
3. On the Terms and Conditions pop-up, click Accept.

OR

1. Go to the Shipping Label page.
2. Click the Packaging filter by Carriers.
3. Navigate to the row where the UPS Single Payer account carrier is located, then click Accept.