Business Service Delivery

Business Service Delivery

Full end-to-end, flexible, outsourced field service for equipment brands looking for freedom to innovate and space to grow.

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Full end -to-end, flexible global field service delivery, in-region or out.
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Remote service support with multilingual technical helpdesk and AR/VR monitoring.
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Dashboards, analytics and continuous improvement.
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Warehousing, logistics, equipment pre-staging, deployment and installation projects.
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Complete training solution with collateral, delivery, and knowledge management.
Parts & inventory management
Parts & inventory management, delivery, and reverse logistics.

Reliable, experienced, and committed to help businesses to accelerate revenue, reduce costs and improve service operations and fulfilment.

Solving service delivery challenges

Managing support operations

Managing support operations is more challenging than ever, with organisations under pressure to consistently and sustainably deliver field services for even the most demanding  customers, while also optimising resources, controlling costs, and increasing efficiency. 

deliver strategic field service solutions

We deliver strategic field service solutions to OEMs looking to optimise their service capabilities. We enable you to outsource the installation, service, and maintenance of mission-critical equipment, to create the right business conditions for innovation, growth, and competitive advantage. 

configure services according to your unique needs

We partner closely with you to understand the requirements and configure services according to your unique needs. Our global network of expert service engineers can install, service, maintain and upgrade equipment, including items that normally fall outside the scope of your in-house capabilities.

Our portfolio

Business Service Delivery

We  offer full end-to-end, flexible global field service delivery, remote support and multilingual helpdesk, training and knowledge management, warehousing and logistics, parts/inventory management and delivery. Plus, keep on top of activity through dashboards, analytics and remote monitoring. 

Field service delivery
Field service delivery
A global presence, with certified field service technicians taking over a million technical repairs, installations and service calls yearly.
Multilingual helpdesk
Multilingual helpdesk
Available 24/7, with access to live agents, and monitored email. Most problems are resolved without service despatch.
Remote monitoring
Remote monitoring
Improve your customer experience with proactive monitoring of your connected equipment, immersive real-time communications, merging video and live streams to solve difficult problems faster.
Logistics and deployment
Logistics and deployment
Expert guidance and planning recommendations, from a single point of contact. Benefit from our existing relationships and compliance systems.
Training and collateral
Training and collateral
Ensuring knowledge capture for service excellence, with acclaimed training programmes and development of documentation and learning material.
System dashboards and analytics
System dashboards and analytics
Benchmark progress against business goals with full visibility of KPIs and data analytics. Use data to inform your decision making.
Consulting
Consulting
We’re industry experts, using our expertise in technology, business and solutions to deliver positive change in your field service strategy.
Parts and stocking
Parts and stocking
Infrastructure, systems and the experience to support large-scale, global stock programmes, and ISO 9001:2008 certified.

It all helps you to…

With strategic field service solutions, you can optimise your service capabilities, cutting costs, maximising equipment uptime, streamlining your operations, and creating a working environment that attracts and retains the right talent.
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Deliver business growth
Quickly and flexibly bolster your service capabilities where needed, even outside your core regions, to support your business as it grows. 
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Focus on innovation
Redirect resources and budgets to more valuable projects, by outsourcing manual, repetitive tasks, or roles that require specific skills.  
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Get better visibility and control
Support your business with full transparency of costs, always receive 100% engineer utilisation, and fewer of the risks of employing FTE headcount. 
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Optimise operations
Maximise equipment uptime and reliability while also simplifying procurement and supply chain management, with a single point of contact.
Content hub
Brochure
Brochure
Learn how Pitney Bowes can help you gain the freedom to innovate and the space to grow with our Full end-to-end, flexible, outsourced field service.
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New outsourcing strategies for new service challenges
New outsourcing strategies for new service challenges
INFOGRAPHIC: Managing support operations is hard post-pandemic, particularly for OEMs looking to maximise uptime on extensive deployments of equipment with limited service capacity. Read about new strategies to free your business to focus on innovation and growth.)
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Are you delivering the  innovation your business needs?
Are you delivering the innovation your business needs?
Business leaders need a return to growth after a long period of business disruption. New, innovative approaches to business operations really can deliver this growth.
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How field service  outsourcing delivers both.
How field service outsourcing delivers both.
Organisations need to make sure that everyone, including their field teams, have the skills, training, and motivation to do a good job.
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How outsourcing can improve customer service 
How outsourcing can improve customer service 
Service delivery is key to how customers feel about a brand. Read about how strategic field service outsourcing can help OEMs deliver.
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A new tool for talent management?
A new tool for talent management?
Find out how outsourcing can better balance the day-to-day activities of your teams, to keep them happy and engaged post-pandemic.
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