Returning an upgraded or defective meter
This article will cover how to return a recently upgraded or faulty machine, including how to receive a refund for any unused postage.
If you have recently received a replacement meter for a faulty or upgraded machine, follow the steps below to ensure the old machine is returned and any unused postage is refunded.
Returning a Meter
Engineer installed machine: For any machine installed by a Pitney Bowes Engineer, the technician will arrange the return of the machine, any unused postage will be refunded to the postage account within 10 working days.
Self-install machine: To return a self-install machine, an email will be sent by us with a link to a UPS portal to arrange collection. Unused postage will be transferred from the machine, back to the postage account once it arrives in our returns centre.
Self-install machine: To return a self-install machine, an email will be sent by us with a link to a UPS portal to arrange collection. Unused postage will be transferred from the machine, back to the postage account once it arrives in our returns centre.
If the email to arrange collection has not been received or any assistance is required relating to returning a meter, you can Create a Case.
Return Tips:
- Select the option UPS-On Call Pickup within the UPS collection portal to arrange a driver to collect the machine.
- The View/Print label option is for drop off requests to a UPS access point only.
- For updates on booked return orders contact UPS directly, on 0845 1610015.
Refunding Unused Postage
Refunds will only be received once a machine has been returned, and the funds have been withdrawn. Unused postage is refunded back to the postage account, ready to be downloaded onto the new machine.
- Engineer Install Machine: Unused funds will be transferred from the machine back to the postage account by a Pitney Bowes technician when they are on site .
- Note: If the machine is inoperable, the technician will arrange the return of the machine and funds will be returned to the account within 10 working days.
- Self-Install Machine: Once a machine has been returned any remaining unused postage will be refunded to the postage account within 10 working days of us receiving the machine.
Checking the Refund was Received
Unused postage refunds will reflect in your online account once completed, follow the steps below to confirm it has been received.
- Sign in to the Pitney Bowes Your Account online portal.
- Select the Invoices button from the Your Financials dashboard for the desired account type.
- Use the Invoices button to view balances against individual account types.
If you need further assistance, please chat with us.
UPDATED: 04 September 2023