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How to change the email address for Your Account online profile

Follow the step-by-step instructions below, or select the blue Sign In here button, to go directly to the Contact Information section within Profile Management to make your updates:

open tab Update email address now



Step-by-step instructions

Once signed into your online account, expand the profile menu in the top right hand corner of the screen and select Contact Information where you can update the Email Address field.

Then select Save Changes.


A verification email will be sent to the updated email address; click the verification link within the email to complete the change.



IMPORTANT: The change is finalised once the verification link has been selected.


Helpful information

  • The updated email address is also the username to sign in to your Your Account online profile.
  • Allow 24 to 72h to see the change reflected on your online account.
  • The verification link expires 3 hours after the update was submitted.


If you have not yet registered for an online account, visit How to Register for online profile 

Additional Links:

How to raise a case online


UPDATED: 24 July 2019