Skip to main content
Print this support article

Clearing Material Jams in the Envelope Inserting and Sealing Area in Relay 2500/3500/4500

Learn how to clear material jams in the Envelope Inserting and Sealing Area in Relay 2500/3500/4500
Products affected: Relay™ 2500, Relay™ 3500, Relay™ 4500

  1. Lift the tinted plastic cover and lower the envelope inverter access door.

    exit area access doors

  2. The points identified here can be unlatched to allow access to jammed material.

    jam sealer area

  3. Remove the jammed material. If necessary, use the manual advance knob to move the material forward.

  4. Tap the Clear Deck button to clear the paper path of any remaining material.

    touchscreen-menu-clear

  5. Tap the Start button to resume operation.

Using the Manual Advance Knob

Once you locate the jammed material, you may need to use the manual advance knob to manually feed paper out of the grip of feed rollers.

The manual advance knob is located behind the drop-down cover at the left front of the inserter.

Advance-knob

UPDATED: 14 August 2021