Installing the SendPro C, SendPro+
If you are installing a SendPro C, SendPro+ for the very first time, follow these instructions.
Products affected: SendPro® C, SendPro®+ (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM, 7H20C, R7H20C, R7H20CM)
Follow these instructions to install a SendPro C, SendPro+ for the very first time.
- Before you begin
- Open the box
- Unpack the device
- Install the printhead
- Install the ink cartridge
- Connect device to a power source
- Continue installation steps
Before you begin
Before you being installing your new SendPro C, SendPro+, you need to decide what type of connection (wired or wireless) you want to use.
Choose your connection type
Take about 10 minutes to set up
Require an ethernet port and power outlet.
Take about 15 minutes to set up
Require access to a wireless network and power outlet.
Open the box
In the box you will find:
Unpack the device
- Remove the device and all items from the box.
- Important: Be sure to grab hold of the entire feeder, not just the moistener flap when lifting the device out of the box.
- Do not connect your device to a power source yet.
- Remove all packing materials from the device.
Install the printhead
- Open the cover to access the ink carriage.
- Remove the packing tape from the ink carriage.
- Open the ink carriage guard.
- Unwrap the printhead and remove the protective strip.
- Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
Important: This step is critical to prevent device damage.
- Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when you place the printhead correctly.
Install the ink cartridge
- Unwrap the ink cartridge and remove the silver foil strip from the ink cartridge.
- Install the ink cartridge and close the guard.
- Close the cover.
Connect the device to a power source
Connect the device to a power source. Tap the power button.
Follow the installation instructions on the device
- Wait for the device to start up.
- Tap Get Started on the touchscreen and continue the installation steps on the screen.
- Tap Got it when you see the message "You're ready to start sending."
UPDATED: 24 May 2023