Installing the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)

If you are installing a SendPro C, SendPro+ for the very first time at Pitney Bowes follow these instructions.

  1. Before you begin
  2. Open the box
  3. Unpack the device
  4. Install the Print Head
  5. Install the Ink Cartridge
  6. Connect device to a power source
  7. Continue installation steps

1 - Before you Begin

Before you being installing your new SendPro® C, SendPro®+, you need to decide what type of connection (wired or wireless) you want to use.

Choose your Connection Type

Wired wired-button_43x35

  • Takes about 10 minutes
  • Requires an available internet socket and power outlet

Wireless wireless-button_51x35

  • Takes about 15 minutes
  • Requires access to a wireless network and power outlet

2 - Open the Box

Here's a diagram and explanation of the items you should find in your box; if anything is missing please contact Pitney Bowes.


3 - Unpack the Device

Caution- Do not connect the SendPro C to a power source yet and be sure to grab the entire feeder and not just the flap.

do-not-plug-in_221x221Caution feeder

Remove all the packing materials from your machine.


4 - Install the Print Head

  1. Open the ink carriage guard.


  1. Unwrap the printhead remove the protective strip.


  1. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.


Warning: This step is critical to prevent system damage.
  1. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly.


5 - Install the Ink Cartridge

  1. Unwrap the ink cartridge and make sure you remove the silver foil strip from the ink cartridge.


  1. Install the ink cartridge and close the guard.


  1. Close the cover.


6 - Connect the device to a power source

Connect the device to a power source and turn on the power switch.


7 - Continue installation steps

Wait for system startup...

Then tap Get Started on the touchscreen and continue installation steps.


UPDATED: 09 June 2021