Connect+ Series, SendPro P displays the message "Pitney Bowes Fail Safe" message appears at startup

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

"Pitney Bowes Fail Safe" message displays on the franking machine at startup.

The "Pitney Bowes Fail Safe" message indicates one of or more the key on the external keyboard are being held down.

Make sure nothing is on top of the external keyboard.
If you are not using the external keyboard, either store it upside down or disconnect the USB connector from the rear of the franking machine.

If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021