Voiding a label in PitneyShip Pro

You can void a shipping label so that you will not be charged for it.
Products affected: SendPro® Online powered by PitneyShip® Pro

You can void a label up to 14 days after printing for Royal Mail and up to 30 days after printing for Parcelforce:

  1. Select Sending > Parcels & Letter History.
  2. Select the arrow next to the shipment that you would like to void.
  3. Select Void Label.
  4. Check the box to confirm that you would like to Void the Label. This label can not be used once you have confirmed.
  5. Click Continue. Once you see the Refund Response message, click OK.

UPDATED: 19 October 2023