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Voiding a label in PitneyShip Pro and PitneyShip Enterprise

You can void a shipping label so that you will not be charged for it.

Products affected: SendPro® Online powered by PitneyShip® Pro and PitneyShip® Enterprise

You can void a label that you no longer need:
The Void button is not available if:

  • The label is older than 14 days for Royal Mail
  • The label is older than 30 days for Parcelforce or FedEx (FedEx- PitneyShip Enterprise only)
  • A FedEx manifest has been printed (FedEx only)

To void a label:

  1. Select Sending > Parcels & Letter History.
  2. Select the arrow next to the shipment that you would like to void.
  3. Select Void Label.
  4. Check the box to confirm that you would like to Void the Label. This label can not be used once you have confirmed.
  5. Click Continue. Once you see the Refund Response message, click OK.

UPDATED: 06 October 2025