Products affected: SendPro® C, SendPro® + (2H20)
Prevent sealing issues by:
- Having enough sealant in the moistener tank.
- Placing the envelope correctly on the feed deck.
- Maintaining the wick or brush in the moistener.
- Check the level of sealant in the moistener tank and add more if required.
- When feeding an envelope be sure to slide the envelope flap under the edge of the feed deck. Otherwise, the moistener cannot wet the flap.
- If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick.
UPDATED: 14 August 2021