Avoiding envelope sealing issues on the SendPro C, SendPro +

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Products affected: SendPro® C, SendPro® + (2H20)
Prevent sealing issues by:
  • Having enough sealant in the moistener tank.
  • Placing the envelope correctly on the feed deck.
  • Maintaining the wick or brush in the moistener.
  1. Check the level of sealant in the moistener tank and add more if required.
    Moistener tank and fill hole
  2. When feeding an envelope be sure to slide the envelope flap under the edge of the feed deck. Otherwise, the moistener cannot wet the flap.
  • If the moistener tank is full, and your envelopes are still not sealing correctly, clean your moistener brush and wick.
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UPDATED: 14 August 2021