Getting a Parcel Shipping label refund on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)

Void a Parcel Shipping label to cancel it. The funds will be re-credited to your Purchase Power account.

You have up to fourteen days after you print the label to void it.

  1. Open the Shipping History screen:
    • Tap SendPro Apps on the Home screen, then tap Shipping History, or,
    • Tap Shipping History in the application drawer at the bottom of the Home screen.
  2. All the Parcel Shipping labels appear by date. The latest date appears first in the list.
  3. Find your label in the list.
  4. Tap the label to open the details screen.
  5. Tap Void Label.
  6. Tap the tick box to confirm you accept the terms and conditions.
  7. Tap Continue.
  8. Press the back button twice to return to the Home screen.

UPDATED: 25 June 2021