Envelope feeding maintenance on the Connect+ 3000, SendPro P3000

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Products affected: Connect+® 3000, SendPro® P3000

If you experience envelope stoppage on your system, follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further stoppages.

  1. Lift the (a) feed cover and the (b) printer cover and locate the jammed mailpiece(c).

    Feeder and Printer cover open

  2. Prepare the envelopes for the feed deck.

    Envelopes being removed from the feed deck

  3. Pull the top release lever up and to the left.

    Top release lever being raised

  4. Lift up on the lower release lever with one hand and remove the envelope with the other.

    Lifting the lower release lever and removing the stalled mailpiece

  5. Lift up the (a) W-O-W transport release lever and the (b) printer transport release lever and remove any envelopes from the (c) W-O-W and (d) printer decks.

    WOW transport release lever and Printer transport release lever lifted

  6. Examine the sealer roller for dirt and debris.

    Check sealer roller for dirt

  7. Fill a water-spray bottle and spray water on a lint free cloth.

    Filling a spray water bottle to spray on a lint free cloth

  8. Wipe any dirt or debris off the sealer roller and feed deck. Close the top release lever and lock it in place.

    Clean the sealer roller and top release lever being closed

  9. Spray water on a fresh lint-free cloth.

    Spray water on a fresh cloth

  10. Clean the (a) printer entrance roller and the (b) W-O-W and (c) printer decks.

    Clean the printer entrance roller and WOW and printer decks

  11. Close the (a) W-O-W transport release lever and the (b) printer transport lever.

    WOW transport lever and printer transport lever closed

  12. Set the thickness adjustment knob.

    Thickness adjustment knob

     

    1. For mail pieces that are greater than or equal to 12.7 mm thick, but less than 19 mm thick, use a setting of 3.

      Thickness adjustment knob on number 3 setting

    2. For postcards and mail pieces that are 0.18 mm to 9.5 mm thick, use a setting of 1.

      Thickness adjustment knob on number 1 setting

    3. For mail pieces that are greater than or equal 6.35 mm thick, but less than 12.7 mm thick, use a setting of 2 (not shown).
    4. For mail pieces that are greater than or equal to 12.7 mm thick, but less than 19 mm thick, use a setting of 4 (not shown).
  13. Close the feed and printer covers.
  14. Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1.6 mm.

    Adjusting the side guide

  15. Prepare the envelopes for the feed deck.

    1. Make sure all the envelopes are the same size for a mail run.
    2. Align the stack of envelopes by tapping the stack on a flat surface.

      Tapping the envelopes on a flat surface

    3. Fan the envelope stack.

      Fan the envelopes

    4. Shingle the stack (slant as shown).

      Envelopes being slanted

    5. Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high.

      Correct and incorrect amount of envelopes stacked on the feed deck

      Correct

      Incorrect

UPDATED: October 27, 2020