Envelope feeding maintenance on the Connect+ 500W, SendPro P1500, Connect+ 2000, SendPro P2000

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Products affected: Connect+® 500W, Connect+® 2000, SendPro® P1500, SendPro® P2000

If you experience envelope stoppages on your system, follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further problems.

  1. Lift the (a) feed cover and the (b) printer cover and locate the jammed mailpiece(c).

    Envelopes being removed from the feed deck

  2. Prepare the envelopes for the feed deck.

    Top release lever being raised

  3. Pull the top release lever up and to the right.

    Lifting the lower release lever and removing the stalled mailpiece

  4. Lift up on the lower release lever with one hand and remove the envelope with the other.

    Sealer roller and printer entrance roller shown

  5. Examine the sealer roller for dirt and debris.

    Check sealer roller for dirt

  6. Fill a water-spray bottle and spray water on a lint free cloth.

    Filling a spray water bottle to spray on a lint free cloth

  7. Wipe any dirt or debris off the sealer roller and then close the top release lever and lock it in place.

    Clean the sealer roller and top release lever being closed

  8. Lift up on the (a) W-O-W transport release lever and the (b) printer transport release lever and remove any envelopes from the (c) W-O-W and (d) printer decks.

    WOW transport release lever and Printer transport release lever lifted

  9. Using another damp lint-free cloth clean the (a) printer entrance roller. Use the cloth to wipe down the W-O-W and printer decks.

    Clean the WOW and printer decks

  10. Set the thickness adjustment knob.

    Thickness adjustment knob


    1. For thicker mail pieces that are greater than 9.5 mm to the maximum of 16 mm thick, use a setting of 2.

      Thickness adjustment knob on number 2 setting

    2. For postcards and mail pieces that are 0.18 mm to 9.5 mm thick, use a setting of 1.

      Thickness adjustment knob on number 1 setting

  11. Close the feed and printer covers.
  12. Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1.6 mm.

    Adjusting the side guide

  13. Prepare the envelopes for the feed deck.

    1. Make sure all the envelopes are the same size for a mail run.
    2. Align the stack of envelopes by tapping the stack on a flat surface.

      Tapping the envelopes on a flat surface

    3. Fan the envelope stack.

      Fan the envelopes

    4. Shingle the stack (slant as shown).

      Envelopes being slanted

    5. Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high.

      Correct and incorrect amount of envelopes stacked on the feed deck



UPDATED: 03 June 2021