Envelope feeding maintenance on the SendPro P1500, SendPro P2000
Products affected: SendPro® P1500, SendPro® P2000
If you experience envelope stoppages on your system, follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further problems.
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Lift the (a) feed cover and the (b) printer cover and locate the jammed mailpiece(c).
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Prepare the envelopes for the feed deck.
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Pull the top release lever up and to the right.
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Lift up on the lower release lever with one hand and remove the envelope with the other.
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Examine the sealer roller for dirt and debris.
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Fill a water-spray bottle and spray water on a lint free cloth.
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Wipe any dirt or debris off the sealer roller and then close the top release lever and lock it in place.
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Lift up on the (a) W-O-W transport release lever and the (b) printer transport release lever and remove any envelopes from the (c) W-O-W and (d) printer decks.
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Using another damp lint-free cloth clean the (a) printer entrance roller. Use the cloth to wipe down the W-O-W and printer decks.
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Set the thickness adjustment knob.
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For thicker mail pieces that are greater than 9.5 mm to the maximum of 16 mm thick, use a setting of 2.
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For postcards and mail pieces that are 0.18 mm to 9.5 mm thick, use a setting of 1.
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- Close the feed and printer covers.
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Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1.6 mm.
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Prepare the envelopes for the feed deck.
- Make sure all the envelopes are the same size for a mail run.
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Align the stack of envelopes by tapping the stack on a flat surface.
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Fan the envelope stack.
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Shingle the stack (slant as shown).
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Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high.
Correct
Incorrect
UPDATED: 16 June 2025