Envelope feeding maintenance on the Connect+ 500W, SendPro P1500, Connect+ 2000, SendPro P2000

If you experience envelope stoppages on your system, follow the steps here to clear the stoppage and perform the recommended maintenance operations to prevent further problems.

1. Lift the (a) feed cover and the (b) printer cover and locate the jammed mailpiece(c).

   

2. Prepare the envelopes for the feed deck.

   

3. Pull the top release lever up and to the right.

   

4. Lift up on the lower release lever with one hand and remove the envelope with the other.

   

5. Examine the sealer roller for dirt and debris.

   

6. Fill a water-spray bottle and spray water on a lint free cloth.

   

7. Wipe any dirt or debris off the sealer roller and then close the top release lever and lock it in place.

   

8. Lift up on the (a) W-O-W transport release lever and the (b) printer transport release lever and remove any envelopes from the (c) W-O-W and (d) printer decks.

   

9. Using another damp lint-free cloth clean the (a) printer entrance roller. Use the cloth to wipe down the W-O-W and printer decks.

   

10. Set the thickness adjustment knob.

    

     

    1. For thicker mail pieces that are greater than 9.5 mm to the maximum of 16 mm thick, use a setting of 2.

       

    2. For postcards and mail pieces that are 0.18 mm to 9.5 mm thick, use a setting of 1.

       

11. Close the feed and printer covers.

12. Adjust the (a) side guide on the feeder deck to accommodate the width of the envelope. The space between the envelope and side guide should be approximately (b) 1.6 mm.

    

13. Prepare the envelopes for the feed deck.

    1. Make sure all the envelopes are the same size for a mail run.

    2. Align the stack of envelopes by tapping the stack on a flat surface.

       

    3. Fan the envelope stack.

       

    4. Shingle the stack (slant as shown).

       

    5. Place the stack on the feed deck with the envelope flaps down and against the rear wall. Make sure the stack is not too high.

       

       Correct

       Incorrect