Installing the printhead on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)

You may need to install a new printhead when the existing printhead is producing poor print quality.

  1. Tap Settings.
    settings-icon
  2. Scroll down and tap .
  3. Tap Install Printhead.
  4. Lift the cover. The ink cartridge moves to the front position.
  5. Flip the ink cartridge cover open.
    Push green lever openInk cartridge cover open
  6. Remove the ink cartridge.
    Ink cartridge being removed
  7. Squeeze the two gray tabs on either side of the printhead.
    Printhead removal
  8. While squeezing, lift and tilt the printhead to the right. The printhead should come up out of the device.
    Printhead withdrawal
  9. Unwrap the new printhead and remove the protective strip.
    Unpack printhead
  10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
    Warning: If you do not seat the printhead correctly it can damage the device.

    Insert printhead
  11. Keep squeezing the tabs and push the printhead flush against the wall. Tabs will snap outward when placed correctly.
    correctly-seat-print-head_303x303
  12. Install the ink cartridge and close the guard.
    Installing ink cartridge
  13. Close the cover. The ink cartridge moves back to the original position.
    Close top cover
  14. Tap Done.
  15. Print a print test pattern to be sure that your printhead is working properly.

UPDATED: 26 August 2021