Incurring Surcharges in SendPro

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Products affected: SendPro®

If you sent an item above the maximum weight and/or dimensions allowed by Parcelforce (please see Maximum Weight and Dimensions for details) or if you have requested an additional service such as a return to the Sender of Redelivery, your shipment will incur an additional charge.

If you wish to dispute a surcharge on your invoice, please submit a dispute form, within 30 days of the date you received your invoice.

To do this, please contact us-

For Parcelforce enquiries visit

UPDATED: 10 June 2021