Uploading system logs on the SendPro C, SendPro+

Your device creates a series of system logs that monitor a variety of operations on your device. Pitney Bowes Technical Support may ask you to upload one or more of these logs.
Products affected: SendPro® C, SendPro®+ (2H20, R2H20, R2H20M, R1H20C, 1H20C, R1H20CM)

Your device creates a series of system logs that monitor operations on your device. If you need to upload system logs to a Pitney Bowes support representative, you can find them in the Advanced Device Options section under Settings.

  1. Tap Settings.
    Settings icon
  2. Scroll down to the Advanced Device Options section.
  3. Tap System Log Upload.
  4. Select the logs you want to upload.
  5. Tap Upload Selected Logs.
  6. Once the upload completes, an upload message bar appears at the bottom of the screen.
  7. Tap OK or Got It in the message bar. The device returns to the Home screen.

UPDATED: 28 March 2023