Checking the MAC address for wired and wireless networks on the SendPro C, SendPro +

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Products affected: SendPro® C, SendPro® + (2H20)

Your device contains two MAC address; however, it will only be using one MAC address, depending on your chosen connection method.


  1. Tap the Settings icon in the toolbar.
  2. Tap Wi-Fi.
  3. The MAC address appears above the list of wireless networks.


  1. Tap the Settings icon in the toolbar.
  2. Tap Wired (Ethernet).
  3. Tap Check Network. The "Checking Network Connections" screen displays. When the test completes, tap View Details in the "Connected to wired network" box.
    The MAC address displays:
  4. Tap X to close this window.
  5. Tap Close, then the back arrow to return to the Home screen.
If the MAC address does not display, try these steps:
  1. Tap the Settings icon in the toolbar.
  2. Scroll down to the "Advanced Device Options" section and tap About This Device.
  3. Scroll down to the "Base Network Info" section and locate the Mac Address field. This contains the MAC Address.
  4. Tap Cancel in the upper left corner to return to the Home screen.
If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: 02 June 2021