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PB-SP100 Printer Installation via USB Connection

This instruction will guide you through installing your PB-SP100 Printer on a Windows computer using a USB connection.

Products affected: PB-SP100

This instruction will guide you through installing your PB-SP100 Printer on a Windows computer using a USB connection. If you are installing your printer on a Mac, please see SP-100 Printer Installation via USB (Mac).

Before you begin

Let’s first get together the things you will need:

  • The box containing your PB-SP100 Printer.
  • A Welcome Email from Pitney Bowes containing your SendPro® SendPro® Online mit shipcloud® Log in details.
  • A PC on which you have full admin rights to allow downloading and installing software.
  • 2 available USB ports on your PC.

If you have not received the email from Pitney Bowes, do not go any further with this installation. Please visit pitneybowes.com for contact details.

Opening the box and unpacking

Here are diagrams and explanations of the items you should find in your box. Please select the correct power cable for your location.

If you have any problems during this installation, refer to ‘Troubleshooting’.

Scale and Printer image_210x157

SL-397-D Scale and PB-SP100 Printer

Note- If you have ordered a PB-SP100 Printer on it's own, you will not receive the SendKit SL-397-D Scale in the box.

Cables_172x172

Power Cord and Network Cable (the Network cable is not used for USB Installation).

Signing into PitneyShip®

Sign into PitneyShip® using the link in the welcome email.

sendpro.pitneybowes.com

PC_127x127

Connecting power to the Printer

Ensure you have the correct power cord for your region.

  1. Connect the power cord and adapter to your printer (as shown) and switch on.

connect power_258x167

Printer Ready

Wait for about 10 seconds until the 2 green lights remain constant and the printer is ready.

sp100-10sec-printer-ready_178x116

Aligning the Label Roll

  1. Press the feed button and check that the label feeds correctly.
  2. Tear off the correctly dispensed label.
Note- If the label does not feed correctly please refer to label alignment instructions inside the printer top cover.

Align print label_169x114

Connecting the Printer via USB

Connect your printer to your computer with the USB cable. Your Printer Driver should automatically download and install. If this does not happen, please follow step 8 below. Otherwise continue to step 7.

Note- Ignore any Windows errors that may occur at this time and continue to step 7.

Connect USB_321x130

Manually Download the Printer Driver

  1. Ensure you are signed into SendPro® and click on the Help icon. help button_34x36
  2. Select the PB-SP100 Driver from the Downloads section.
  3. Click to download the correct printer driver for your operating system.
  4. Select Run or Open dependent on your browser.
  5. Accept the licence agreement and follow the on screen prompts to install.
  6. Select PB-SP100
  7. Continue to follow the on-screen prompts and click Finish/ Close.
Note- You may need to check your downloads folder to install Printer Drivers.

Set the Stock and Print the Test Label

  1. Open Bluetooth & Devices and select your printer.
  2. Select Printer Properties.
  3. Select the Advanced tab.
  4. Select Printing Defaults.
  5. Open the Page Setup tab.
  6. Under Stock, check that the size is set to USER (4.00 in x 6.00 in).
  7. If the label does not print correctly in PitneyShip select Media Settings. Confirm the correct options are selected. On fresh install User Current Printer Setting is the correct setting. The available media options may vary depending on the type of label roll installed in the printer. Check that the correct label roll setting is selected as below.
    • Continuous for continuous label rolls
    • Non-continuous for gap/notched label rolls

UPDATED: 21 July 2026