Tap the Check Network application icon in the application drawer at the bottom of the Home screen to make sure your device has access to all the required internet services. These provide updates on rate information, sync your transaction data, and refill postage funds for the Envelope Printing and Parcel Shipping applications.
If your device is behind a firewall, you may need an IT professional or someone who has access to your network configuration to provide access to these services.
If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.
UPDATED: February 11, 2021