Setting up a wired network connection on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)

Use a network cable to connect your SendPro C, SendPro+ to the Pitney Bowes Data Centre.

Choose the connection type

SendPro C, SendPro+ supports 2 connection types:

DHCP is the most common connection type. Choose DHCP if you are unsure which connection protocol to use or contact your IT department for advice.

DHCP

  1. Tap Settings.
    settings-icon
  2. Tap Wired.
  3. Select DHCP.
    Wired ethernet menu
  4. Tap Connect.
  5. If it does not connect, unplug the power cord.
  6. Wait 2 minutes. The screen should turn off after 10 seconds.
  7. Plug the power cord back in directly into a wall outlet.
  8. Quickly tap and release the power button to turn the device back on.
  9. Tap Settings.
    settings-icon
  10. Tap Wired (Ethernet).
  11. Tap DHCP.
  12. Tap Connect.

Static

  1. Tap Settings.
    settings-icon
  2. Tap Wired.
  3. Select Static.
    Wired connection static IP
  4. Contact your IT department to obtain the settings you will need to enter for your device. The values needed are:
    • IP Address
    • Netmask
    • Gateway
    • DNS Address.
  5. Enter the settings you obtained in step 2 for the IP Address, Netmask, Gateway, and DNS Address in the corresponding fields.
  6. Tap Connect.
  7. If SendPro C, SendPro+ fails to connect, remove the network cable from the back of the device.
  8. Tap Connect. Wait for the attempted connection to fail.
  9. Plug the network cable back in.
  10. Delete the values in the IP Address, Netmask, Gateway, and DNS Address fields.
  11. Enter the IP Address, Netmask, Gateway, and DNS Address that you obtained in step 2.
  12. Tap Connect.

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UPDATED: 26 August 2021