Setting up a wired network connection on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)
Use a network cable to connect your SendPro C, SendPro + device to the Pitney Bowes Data Centre.

First, determine the connection type:

  1. Tap the Settings icon in the toolbar.
  2. Tap Wired.
  3. Check the selected connection type.
  4. If your connection type is DHCP, follow the steps for DHCP.  If your connection type is Static IP, follow the steps for Static IP

DHCP

  1. Select DHCP.
  2. Tap Connect.
  3. If it does not connect, unplug the power cord.
  4. Wait 2 minutes. The screen should turn off after 10 seconds. 
  5. Plug the power cord back in directly into a wall outlet.
  6. Quickly tap and release the power button to turn the device back on.
  7. Tap the Settings icon in the toolbar.
  8. Tap Wired (Ethernet). 
  9. Tap the DHCP radio button. 
  10. Tap Connect

Static

  1. Select Static.
  2. Contact your internal IT department to get and record the values you will need to enter for your device. These include: IP AddressNetmaskGateway and DNS Address.
  3. Enter the values you recorded in step 2 for the IP AddressNetmaskGateway, and DNS Address in the corresponding fields.
  4. Tap Connect.
  5. If it fails to connect, remove the network cable from the back of the device.
  6. Tap the Connect button. Wait for the attempted connection to fail.
  7. Plug the network cable back in.
  8. Delete the values in the IP AddressNetmaskGateway, and DNS Address fields.
  9. Enter the IP AddressNetmaskGateway, and DNS Address that you recorded in step 2.
  10. Tap Connect. 
  11. If you are still having issues connecting to the network, contact your IT department and have them verify that the static IP address you are using is assigned only to the meter.  
If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

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UPDATED: February 11, 2021