"Not Ready to Print" message on the SendPro C, SendPro+

Print this support article
Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The message "Not Ready to Print" appears in the Envelope Printingapp. The device will not print postage.

Cause

Several things can cause "Not Ready to Print":

  • A jam may not have cleared.
  • The jam release may be open.
  • The ink tank may be missing or empty.
  • The printhead may be missing.
  • You may need to select an account.
  • You may need to upload transactions.

Resolution

Solution 1: Check for jams and ensure the ink cartridge and printhead are installed

Look for a red exclamation point (!) with a notification that the printhead or ink tank is missing or empty. A jam may be present in the device, or the jam release is open.

Solution 2: Select an Account

If you have accounting, an account must be selected.
Account option

Solution 3: Check the scale

  1. Tap Reset to default.
  2. Put something on the scale.
  3. If you do not have a scale:
    1. Tap Weight.
    2. Choose Manual.
    3. Tap the 1 key.
    4. Tap Apply.
  4. Open and close the jam release lever.

Solution 4: Upload pending transactions

  1. Tap Settings.
    settings-icon
  2. Tap Sync Transaction Data.
  3. Any pending transactions will upload.
  4. Tap Reset to Default.

Solution 5: Reboot the device

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. Tap Envelope Printing.
  6. Verify that the device says ready to print.

If you need further assistance, please use the Contact Us options below.

Related topics

UPDATED: 13 September 2021