Flashing power light on the SendPro C, SendPro+

print
Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The power light is flashing blue, red or white and the device is not working.

Cause

The power button was held down too long when turning the device on or off.

Resolution

  1. Unplug the power cord. The screen should turn off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Quickly tap and release the power button to turn the device back on.
Tips:
  • When turning the device on, just tap the power button. Do not hold it down.
  • When turning the device off, hold the power button for only 5 seconds.
If you need further assistance, please use the Contact Us options below.

UPDATED: July 20, 2020