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Poor print quality or not printing on the SendPro C, SendPro+

print
Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The machine is not printing well. Print may be streaky, fuzzy, spotty, partial, or missing completely.

Cause

There is a problem with the printhead or the ink cartridge.

Resolution

  1. Tap the Settings icon on the toolbar.
  2. Scroll down to the Envelope Printer Settings section. 
  3. Tap Envelope Printer Maintenance.
  4. Tap Print Test Pattern.
  5. When the display says Print Test Pattern, feed an envelope or tape sheet into the device.
  6. Compare the printed test pattern to the ones on the screen.
    • If If it looks like the good example:
      1. Tap Done.
      2. Tap Home to return to the Home screen.
    • If it looks like the bad example:
      1. Tap Clean Print Nozzle.
      2. The device prompts you to print another test pattern after cleaning.
If you need further assistance, please use the Contact Us options below.

UPDATED: February 24, 2021

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