The machine is not printing well. Print may be streaky, fuzzy, spotty, partial, or missing completely.
There is a problem with the printhead or the ink cartridge.
- Tap the Settings icon on the toolbar.
- Scroll down to the Envelope Printer Settings section.
- Tap Envelope Printer Maintenance.
- Tap Print Test Pattern.
- When the display says Print Test Pattern, feed an envelope or tape sheet into the device.
- Compare the printed test pattern to the ones on the screen.
- If If it looks like the good example:
- Tap Done.
- Tap Home to return to the Home screen.
- If it looks like the bad example:
- Tap Clean Print Nozzle.
- The device prompts you to print another test pattern after cleaning.
If you need further assistance, please use the Contact Us
UPDATED: February 24, 2021