Label printer is not printing and printer green light is flashing on SendPro +

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Products affected: SendPro®+ (2H20)

Issue

The label printer is not printing but the green light on the printer is flashing green indicating the printer is receiving communication.

Cause

The label printer roll is not seated properly.

Resolution

  1. Open the printer cover.
  2. Re-seat the label roll.
  3. Close the printer cover firmly.
  4. Try to print again.
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UPDATED: July 21, 2020