Screen is blank or black, or frozen on the PB logo on the SendPro C, SendPro+
Products affected: SendPro® C, SendPro®+ (2H20)
Issue
The screen is blank or black.
Cause
Power related issues.
Resolution
You may be able to restore the display by restarting your device. Follow these steps to perform a safe restart.
- Unplug the power cord. The screen turns off after 10 seconds.
- Wait 2 minutes.
- Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
- Quickly tap and release the power button to turn the device back on.
UPDATED: 15 September 2021
