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Screen is blank or black, or frozen on the PB logo on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The screen is blank or black.

Cause

Power related issues.

Resolution

  1. Plug the power cord in. Check the wall outlet is functioning correctly
  2. Tap and release the power switch if the switch is unlit.
  3. Leave the device for one hour to see if the issue resolves itself.
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UPDATED: December 08, 2020

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