Performing a Network test on the Connect+ Series and SendPro P

Learn how to perform a Network test on the Connect+ Series and SendPro P.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
You are able to perform a test to ensure your Connect+® Series / SendPro® P-Series system can connect successfully to the Pitney Bowes infrastructure. This feature is used to help diagnose any potential connectivity issues.
  1. Select the Settings button in the Mailing tile on the Home screen.
  2. Select Internet & Network from the list on the left side of the screen.
  3. Select Network Test.
  4. Select the Network Status tab.
  5. Select Perform Connection Test. The machine then checks:
  • Active Network. This is used to ensure that your system is successfully connected to an active network and has been assigned an IP address.
  • Connect to PB. This ensures  that connections are possible to all relevant areas of the Pitney Bowes infrastructure.
  • Speed Test. This performs a test of your upload and download speed.
Should you need to enter credentials for a Proxy server, these can be applied using the Proxy Settings tab, entering the relevant information and then select Apply Settings.
  1. Select the Home button to return to the Home screen. 
If PSD errors persist after repeated power cycling, please chat with us.

UPDATED: 17 July 2023