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Error code RA00, DL00, DL01 and RA09 on the SendPro C, SendPro+

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Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The device displays Error code RA00, DL00 or DL01 and will not print.

Cause

The device base is not able to initialise the rates manager, or the device is not on the account.

Resolution

  1. Tap Envelope Printing.
  2. Tap Postage Balance.
  3. Tap Update.
  4. Unplug the meter power cord.
  5. Wait one minute. The screen should turn off after 10 seconds.
  6. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  7. Quickly tap and release the power button to turn the device back on.
  8. Tap the Rates & Update button.
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UPDATED: July 20, 2020

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