The device displays Error code RA00, DL00 or DL01 and will not print.
The device base is not able to initialise the rates manager, or the device is not on the account.
- Tap Envelope Printing.
- Tap Postage Balance.
- Tap Update.
- Unplug the meter power cord.
- Wait one minute. The screen should turn off after 10 seconds.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
- Quickly tap and release the power button to turn the device back on.
- Tap the Rates & Update button.
If you need further assistance, please use the Contact Us
UPDATED: July 20, 2020