"PB Commerce Cloud Not Found" message on the SendPro C, SendPro +

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Products affected: SendPro® C, SendPro®+ (2H20)


The device displays the message "PB Commerce Cloud Not Found".


The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.


For information about the connection settings required on your network, contact your IT department.

Select your connection type:

If you need further assistance, please use the Contact Us options below.

UPDATED: 24 February 2021