"PB Commerce Cloud Not Found" message on the SendPro C, SendPro +

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Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The device displays the message "PB Commerce Cloud Not Found".

Cause

The device is unable to sync transaction data. This may be caused by problems with the network connection settings, the physical connections, or a firewall.

Resolution

For information about the connection settings required on your network, contact your IT department.

Select your connection type:

If you need further assistance, please use the Contact Us options below.

UPDATED: 24 February 2021