Skip to main content
Print this support article

"Transaction log upload required" message on the SendPro C, SendPro+

Upload your transactions when you see the "Transaction log upload required" message.
Products affected: SendPro® C, SendPro®+ (2H20)

Issue

The device displays "Transaction log upload required" and will not run mail.

Cause

Royal Mail periodically requires transaction uploads and the SendPro C, SendPro+ will not run mail until the requirement is satisfied.

Resolution

  1. Tap Settings.
    settings-icon
  2. Scroll down to the Envelope Printer Settings section.
  3. Tap Sync Transaction Data.

If you need further assistance, please contact us.

UPDATED: 11 March 2022

Contact Us
Create a case
Submit support requests (Sign in required)
Get More Help
View support topics or reach us through other options.