Frozen screen on the Connect+ series and SendPro P Series
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The touchscreen is not responding.
Cause
The touchscreen is not connected or is malfunctioning.
Resolution
Solution 1
Press the Home button. The task you are performing may not be responding, but the franking machine may still be working.
Solution 2
Remove then replace the USB cable between the franking machine and the display.
Please be aware if the touchscreen is still not functioning, you can connect a USB mouse to the franking machine and use that until the touchscreen can be replaced.
Related Topics:
Press the Home button. The task you are performing may not be responding, but the franking machine may still be working.
Solution 2
Remove then replace the USB cable between the franking machine and the display.
Please be aware if the touchscreen is still not functioning, you can connect a USB mouse to the franking machine and use that until the touchscreen can be replaced.
Related Topics:
UPDATED: 10 March 2021
