Frozen screen on the Connect+ series and SendPro P Series

Learn how to resolve a frozen screen on the Connect+ 500W, Connect+ 1000, Connect+ 2000, Connect+ 3000, SendPro P1000, SendPro P1500, SendPro P2000 and SendPro P3000.
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000


The touchscreen is not responding.


The touchscreen is not connected or is malfunctioning.


Solution 1 

Press the Home button. The task you are performing may not be responding, but the franking machine may still be working.

Solution 2 

Remove then replace the USB cable between the franking machine and the display.

Please be aware if the touchscreen is still not functioning, you can connect a USB mouse to the franking machine and use that until the touchscreen can be replaced.

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UPDATED: 14 August 2021