Postal Security Device errors on the Connect+ Series and SendPro P

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The franking machine displays one of the following Postal Security Device (PSD) errors:

019341000A: Meter out of service
019341000C: A refill must be performed to renew the Postage ID. If the problem persists, contact Customer Support.
019341000E: Postal inspection required.
019561002B: Invalid registers or control total in audit request:
019561002D: PSD time offset error
019561002E: Audit request error
019561002F: Failed to add postage due to account status
019C610011: Invalid PSD Replacement
020C21000B: PSD not found
020C410002: Failure to write
020C410003: Failure to read
08104101D1: PSD error
0810A10806: PSD out of sync with infrastructure time
081D610004: PSD in manufacturing state and not operational
081D610005: PSD in base state and not operational
081D610006: PSD reserved and not operational
081D610008: PSD pending withdraw
081D610009: PSD withdrawn
081D61000A: PSD disabled from DC
081D61000B: PSD end of life lockout
081D61000C: PSD key lockout
081D61000D: PSD error
081D61000E: PSD audit lockout
081D61000F: PSD error
081D610010: PSD appeared to be tampered
081D610011: PSD ascending register lockout
PSD manager error: 019C210001, 019C610004, 019C610006, 019C610008, 019C610009, 019C61000C
PSD cannot contact data center: 018D810003, 018D810004, 018D810005, 018D810006, 018D810007
PSD manager internal error: 019C610002, 019C610003, 019C610005, 019C610007, 019C61000A
0180610017, 0186610002, 0186610003, 0186610005, 0186810001, 0193210003, 0193210004, 0193610005, 0193610007, 0193610008, 0193610009, 0195610011, 0195610030, 0195610032, 0195610033, 0195610034, 0195610035, 0195610036, 0195610037, 0197210011, 0198610013, 0810410011, 0810410157, 0810410805, 0810410808, 0810810147, 0810810807, 019841000A, 0204A2025D, 041822005D

Cause

Communication with the PSD has failed or returned an error.

Resolution

You can troubleshoot PSD errors by rebooting and by checking to see if the franking machine is communicating over the Internet.

Solution 1

Select the gear icon from the lower right corner of the home screen.
Select Shut Down from the menu.
Select Shut Down on the pop up.
Wait for the screen to go black and the blue light on the front to turn off. This may take several minutes.
Wait 10 seconds, then press the power button to turn the machine back on.

Solution 2

Clear any error messages by selecting Clear Message.
Select Funds from the Home screen.
Select Get Balance.
If you get an error message, then the franking meter+ is not communicating over the internet.

Related Topics

Connection issues on the Connect+ Series and SendPro P

UPDATED: 24 February 2021

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