Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
If you receive the following error message while attempting to print postage, follow the procedure here to correct the problem and resume printing.
Select Start Again at the top right corner of the Run Mail screen.
Select the Home icon to return to the Home screen.
Select the Settings button in the Mailing tile on the Home screen.
Select the Hardware button on the left pane of the Settings screen.
Select the Print head tab in the Settings screen.
Select the Install new button.
Please use the existing print head in this procedure.
You will receive the following message:
"Please wait while preparing to replace print head. This may take a few minutes. Do not open the printer cover until instructed."
As soon as the system is ready, a demonstration of how to replace the print head appears on the screen. Perform each of the steps shown in the demonstration. The steps are also shown here.
Open the printer cover.
Pull the blue latch up and all the way forward until it stops.
Lift the blue print handle up to a vertical position and then lift the print head straight up and out.
Re-insert the print head. The print contact must be facing toward the front of the mailing system.
Make sure the handle is down and then apply pressure only to the center of the print head.
Push the blue latch back until it stops.
Select the Run Mail button in the Mailing tile on the Home screen.
Select the Start button on the Run Mail screen.
UPDATED: July 30, 2020