Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Your franking machine displays the bug buddy screen and will not operate.
Bug buddy errors are errors reported by the operating system.
- Press Cancel to clear the bug buddy screen.
Important: Saving the bug buddy log file is not necessary unless requested by Pitney Bowes technical support.
- Double-tap on the System Shutdown icon.
- Select Shutdown now.
- Once the screen has been dark for 10 seconds, press and hold the power button for 5 seconds.
- Wait one minute, then press the power button.
UPDATED: 14 June 2021