"Give root password for login" message on the Connect+ series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Your franking machine asks for the root password and will not boot up.

Cause

The internal franking machine software has malfunctioned.

Resolution

A  reboot may resolve the issue:
  1. Press and hold the blue power button until the display turns off.
  2. After the franking machine has been off for 10 seconds, press the power button to power back up.
If the issue is not resolved, please use the Contact Us options below.

UPDATED: July 30, 2020