"Give root password for login" message on the Connect+ series and SendPro P
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
Your franking machine asks for the root password and will not boot up.
Cause
The internal franking machine software has malfunctioned.
Resolution
A reboot may resolve the issue:
- Press and hold the blue power button until the display turns off.
- After the franking machine has been off for 10 seconds, press the power button to power back up.
UPDATED: 14 June 2021
