Error 03114100D2 "Mailpiece jam in printer area" on the Connect+ series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

Your franking machine displays error code 0311-41-00D2 "Mailpiece jam in printer area" and will not print.

Cause

The franking machine has detected a jam.

Resolution

Clear the mail path:
  1. Open the front cover.
  2. Open all blue-handled jam releases.
  3. Remove all mail pieces and debris from the mail path.
  4. Blow non-flammable canned air onto the envelope feed deck, working from the left side of the machine to the exit.
  5. Close all blue-handled jam releases.
  6. Close the front cover.
If the issue is unresolved please use the Contact Us options below.

UPDATED: 14 August 2021