System Manager Controller errors on the Connect+ Series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The franking machine displays a System Manager Controller error and one of the following error codes:
  • 019B210002
  • 019B21000B
  • 019B21000C
  • 019B21000D
  • 019B21000E
  • 019B61000A
  • 019B61000B
  • 019B610001
  • 019B610003
  • 019B610004
  • 019B610005
  • 019B610006
  • 019B610007
  • 019B610008
  • 019B610009

Cause

Your franking meter has detected a problem with an internal component.

Resolution

Restart your system. Here are the steps to follow for a safe restart:
  1. Select the Gear from the lower right corner of the home screen
  2. Select Shut Down from the menu
  3. Select Shut Down on the pop-up
  4. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  5. After everything has been off for 10 seconds, press the Power button
If the issue is unresolved after following these steps, please use the Contact Us options below.

UPDATED: July 31, 2020