System Manager Controller errors on the SendPro P
Learn how to resolve error System manager controller errors on the SendPro P1000, SendPro P1500, SendPro P2000, and SendPro P3000.
Products affected: SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
Issue
The franking machine displays a System Manager Controller error and one of the following error codes:
- 019B210002
- 019B21000B
- 019B21000C
- 019B21000D
- 019B21000E
- 019B61000A
- 019B61000B
- 019B610001
- 019B610003
- 019B610004
- 019B610005
- 019B610006
- 019B610007
- 019B610008
- 019B610009
Cause
Your franking machine has detected a problem with an internal component.
Resolution
Restart your system. Here are the steps to follow for a safe restart:
- Select the Gear from the lower right corner of the home screen
- Select Shut Down from the menu
- Select Shut Down on the pop-up
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds, press the Power button.
UPDATED: 16 June 2025